Recognised for Innovation. Trusted for Impact.
Client Support Programme
Providing expert guidance, responsive assistance, and proactive insights, ensuring you maximise the value of RuleWise every day.
Supporting Success, Every Step of the Way
RuleWise is committed to delivering more than just a platform. We partner with our clients to ensure confidence, resilience, and continual growth. Our comprehensive support programme is provided at no additional cost, reinforcing our commitment to operational excellence and long-term client success.
Core Support Features
Responsive Help Desk Support
Our ticketed help desk system allocates each request to the most appropriate RuleWise expert. Critical issues are triaged immediately and addressed within four hours. Escalation procedures ensure swift resolution for complex cases.
Expert Prompt Engineering Guidance
Our team offers on-demand assistance with crafting effective prompts, enhancing the precision, relevance, and strategic value of RuleWise outputs. Assistance is available at any stage of your compliance tasks.
Virtual Sessions with R&D and Compliance Experts
| Virtual meeting slots are available each business day with our R&D specialists and compliance professionals. Sessions can cover any topic related to AI application, governance, regulation, or strategic use of RuleWise. |
Regular Insights and Client Check-Ins
Clients receive our “Insight” newsletter, featuring regulatory trends and AI governance updates, alongside personalised check-in communications to ensure alignment with evolving compliance needs.
Social Media for Compliance Intelligence
Follow our social channels for practical guidance on applying AI in regulatory contexts, alongside curated commentary on emerging compliance challenges and best practices.
EU DORA-Ready Contracts and SLAs
RuleWise’s contractual and service frameworks are aligned with the EU Digital Operational Resilience Act (DORA), ensuring resilience, incident handling, and service continuity for our clients.
Webinars on Strategic Compliance Innovation
Our live and recorded webinar series explores how to apply AI-driven intelligence to compliance challenges, with a particular focus on maximising the capabilities of RuleWise in multi-jurisdictional environments.
Digital-First Mindset, ESG at the Core
RuleWise was founded as a digital-first organisation, embedding operational sustainability, social responsibility, and resilient governance into every process from inception. Our solutions, services, and engagements are designed to support ESG principles, delivering compliance innovation that aligns with future-facing regulatory and ethical standards.
Maximise Your RuleWise Experience
Our teams are ready to support you at every stage of your compliance journey. Whether you need immediate assistance, strategic guidance, or technical innovation, RuleWise is here to help.